Frequently asked questions


Use of the Web Site

1What’s 3DonSite?
3D On Site is an online 3D printing service bureau, born from the collaboration of some experts in the additive manufacturing field, with the aim of spreading the metal materials additive production and making plastic materials printing more economical. Make 3D printing affordable for everyone.
2Who is 3D On Site for?
3D On Site aims to be usable by everyone, from inexperienced users up to the mass production required by industrial companies. Therefore we work for:
  • advanced hobbyists, they can print any components they need,
  • designers; after having imagined and created their concepts they’ll be able to see their pieces made in their preferred material,
  • the fablab; they can take advantage of a fast, reliable and cheap service
  • production companies, that need many complex pieces, not to be easily done by subtractive technologies
3What are the format file do you accept?
At the moment we accept format file like .stl .obj, .iges, .igs, .dxf
4Are there any dimensional limits in the printing volume?
Each technology has a maximum printing volume. Refer to the list of technologies / materials for specific information. If you need something out of the size limit, contact us to get a personalized quotation
5What services does 3D ON SITE provide and why should I choose you?
3D OnSite is the first Italian professional 3D printing online service bureau that allows instant estimation of all 3D printing technologies. We offer Italian production, billing, shipping and technical support. All the most important materials are available, instantly quoted and printable
6Do you also provide design or optimization service?
3D On Site is the professional 3D printing service bureau dedicated to people who design using 3D CAD modeling software. At the moment We only provide the printing service in different technologies and materials.
73D On Site is the professional 3D printing service bureau dedicated to people who design using 3D CAD modeling software. At the moment We only provide the printing service in different technologies and materials.
3D On Site is the professional 3D printing service bureau dedicated to people who design using 3D CAD modeling software. At the moment We only provide the printing service in different technologies and materials.
8What are the payments methods?
We currently accept Paypal / credit card payments.
NB: no charges will be done until the shipment, in fact during the purchase phase it is only authorized the amount required for printing the piece.
9What is the maximum size, in MB, of the file that can be loaded?
Currently the limit is 200MB. If your file is bigger, contact us and our experts will take care of reducing the file size or will produce a personalized quote.
10I’d like to print with a material not present in your list. Is it possible?
The material’s list is constantly evolving: new printing technologies and materials will be added. Stay updated by visiting us or by subscribing to our newsletter
11What are the shipping times?
Shipping times depend on the chosen material and the part size.
For plastic, the piece will be shipped after 4 working days (5, if one of the dimensions is more than 150mm).
For metal, on the other hand, it is 4 days plus the printing time.
The software will calculate the estimated shipping date for you.
12What is the finiture of the final product?
The finiture depends on the material and physical characteristics of the produced part. But for every parts we apply a standard finiture process that will allow you to have pieces with adequate aesthetic characteristics.

Sign up for our weekly news